Refund Policy

Thank you for shopping with Soup Culture. We want to ensure your satisfaction with our products. Please read our Refund Policy carefully to understand our guidelines for refunds and returns.

1. Refund Eligibility:
We offer refunds for items that are damaged, defective, or if you received the wrong product. To be eligible for a refund, you must contact us within [7 days] of receiving your order.

2. Return Process:
If you believe you are eligible for a refund, please follow these steps:
  • Contact our Customer Support at [customer support email] within the stipulated time frame.
  • Provide your order number, a description of the issue, and any relevant photographs.
  • Our Customer Support team will guide you through the return process.
3. Return Criteria:
  • Items must be in their original packaging and unused.
  • Items should not show signs of wear, damage, or alteration.
  • Refunds may not be granted for products with obvious signs of misuse.
4. Inspection and Approval:
Once we receive your returned item, our team will inspect it for eligibility. We will notify you via email about the approval or rejection of your refund request.

5. Refund Process:
  • If your refund request is approved, the refund will be processed to your original payment method within [7 days-14 days].
  • Shipping costs are non-refundable unless the return is due to an error on our part.
6. Late or Missing Refunds:
If you haven't received your refund after the stated period, please:
  • Double-check your bank account.
  • Contact your credit card company or payment provider.
  • If the issue persists, contact us at [customer support email] for further assistance.

7. Exchanges:
We do not offer direct exchanges. If you wish to exchange an item, please follow the return process and place a new order for the desired product.

8. Contact Us:
If you have any questions or concerns regarding our Refund Policy, please don't hesitate to contact our Customer Support at [+6012-801 1008].

9. Ownership Information: (Soup Culture) is owned and operated by Seed Joy Sdn. Bhd. Throughout this Refund Policy, the terms "we," "us," and "our" refer to Seed Joy Sdn. Bhd. Your use of this website and the services provided indicates your agreement to adhere to the terms outlined herein.

At Soup Culture, we value your satisfaction and strive to provide you with the best shopping experience. Your understanding of our Refund Policy is greatly appreciated.

Effective Date: [2023 Aug 21]

By shopping with us, you agree to adhere to the terms outlined in this Refund Policy.