Mid-Autumn Festival Special Gift Box: Delivering Warmth and Health!
In this festive season of reunion, Soup Culture likes to present our Mid-Autumn Festival gift box, which includes 11 different flavours of No-cook soups, a 316Premium Thermal Flask, and exquisite mooncakes.
Enjoy our no cook soups while savouring mooncakes and experience the double delight of flavour and care. Happy Mid-Autumn Festival!
Mid-Autumn Festival Special Gift Box includes:
1. O'Nite Soup 凌晨汤 x 1 sachet
2. 1 Tiger Milk Mushroom Soup 虎乳芝汤 x1 sachet
3. 2Get Fit 祛脂汤×1 sachet
4. 3Beauty 美颜汤 x1 sachet
5. 4Season 四神汤 x1 sachet
6. 5Hershouwu何首乌汤 x1 sachet
7. 6Energen Spleen 健脾胃 x1 sachet
8. 7Qi Replenish 气养肺汤 x1 sachet
9.8Bazhen 八珍汤×1 sachet
10.9Sleep Well 就好睡 x1 sachet
11. 10Wind Dispel 祛风汤×1 sachet
12. MG Plant Based Mooncake 月圆素月饼x2pcs
13. White 316 Premium Thermal Flask 不锈钢保温瓶×1
14. 装饰与包装 32cmWx15cmHx22.5cmL
How do I place an order?
You can place an order online at soup-culture.com. What could be easier than buying from your own home computer? Simply log in to your soup-culture.com account and visit our online product store where you can shop 24 hours a day, seven days a week for your convenience.
Alternatively, you can call 012-801 1008. Our friendly associates are always ready to help you shop by phone or WhatsApp, and your order will be on its way to your doorstep in no time. Our weekday phone hours are 9.30am to 6pm from Monday to Friday, and 9.30am to 1pm on Saturday. We are closed on Sundays and public holidays.
Where can I view my purchase order?
Simply log in to your account, click on "Account," and then select "View Order History."
How can I check my order status and/or track my parcel?
You will receive an email with your tracking number. If you have any questions about tracking your parcel, please contact one of our Customer Service Associates at 012-801 1008.
Can I change or cancel an order after it has been placed?
Due to our electronically streamlined order processing system, once an order has been placed online, it cannot be changed or canceled. However, you can contact one of our Customer Service Associates at 012-801 1008 to discuss your issue.
RETURNS, EXCHANGES & REFUNDS
Please refer to our online page at https://soup-culture.com/pages/refund-policy
How will my order be shipped?
Deliveries are generally sent via DHL.
How are shipping costs calculated?
For purchases in West Malaysia, shipping costs are RM10 for orders totaling RM0.00–RM199.99, and shipping is free for orders of RM200 and above.
For purchases in East Malaysia, shipping costs are RM15 for orders totaling RM0.00–RM249.99, and shipping is free for orders of RM250 and above.
For purchases in Singapore, shipping costs are as follows:
• 0.01kg – 1kg: RM23
• 1.01kg - 2kg: RM29
• 2.01kg - 3kg: RM36
• 3.01kg - 4kg: RM42
• 4.01kg - 5kg: RM48
• 5kg and above: RM100
For shipping to other countries, please contact our Customer Service Associates at 012-801 1008 to discuss the shipping fee.
How long should it take for my order to arrive?
Soup Culture's order process is streamlined to ship orders as quickly as possible.
Shipping times vary depending on the location*:
Generally, orders to Wilayah Persekutuan and Selangor take about 3 working days.
For all other states in Malaysia excluding Sabah and Sarawak, orders take about 7 working days.
For other countries, please contact our Customer Service Associates at 012-801 1008 to discuss shipping times.
You can track your package by going to your account and clicking on "View Order History." If your products have not arrived after the specified time, please feel free to contact us at 012-8011008, and we will be happy to investigate.
*Please note that these are general guidelines, and actual shipping times may vary.
If I do not receive my products within 10 business days, how can I check the status?
If you do not receive your products within 10 business days, you can track your package by going to your account and clicking on "View Order History." If you have additional questions, please call Customer Service at 012-8011008, and we will be happy to assist you.
